Delivering Compassionate Care
Frequently Asked Questions
1. What type of services do you provide?
Answer: We provide two different levels of services, Companion services andPersonal Care services. Companion services include accompanying Clients to Medicalappointments, Companionship, Shopping and Errand Assistance, Driving to local outings,Light Housekeeping, Meal Preparations and Medication Reminders. Personal Careservices include all Companion services, Bathing and Grooming, Dressing, Feeding, andassisting with Activities of Daily Living.
2. What hours are you available to provide services?
Answer: Our services are available from 2 hours a day up to 24 hours a day.
3. What is your service area?
Answer: Albemarle County, Buckingham County, City of Charlottesville, FluvannaCounty, Greene County, Louisa County, Nelson County, and Orange County.
4. Will I be involved in the planning of my care?
Answer: Yes, when our Nurse is completing the initial and ongoing assessments he/she will want input from the Client and the Clients’ family. It is important that weinclude activities that the Client enjoys on their Care Plan as well as areas that they needassistance with. Our goal is to have each Client as comfortable and safe as possible intheir home environment. We can make that possible by involving each and every Clientin the planning of their care.
5. How often will a Nurse visit me in my home?
Answer: A Nurse will complete an initial assessment upon admission and then ata minimum reassess each Companion Client every 6 months and every PersonalCare Client every 3 months. As well, we are available to schedule Nurse Visits morefrequently as requested by the Client, Clients’ Family, Physician, Caregiver, etc.
6. Can you bill Medicare for these services?
Answer: We are a private pay agency, we are not able to bill to Medicare. However, wecan refer to other agencies that are Medicare approved.
7. Can you bill our Long Term Care Insurance?
Answer: We absolutely can work with most Long Term Care Insurance Companies.Most of the Insurance Companies work on a reimbursement basis. Meaning they will reimburse the Client after you have paid the Home Care Agency.
8. How do I know that my Caregiver is competent?
Answer: All Caregivers must pass a skills assessment during the interview process andmust complete 12 hours of continuing education each year taught by T & L Companions Nursing Staff.
Have other questions? Please give us a call at 434-589-2700